How do I know that I have bought an original JOIN piece of furniture and not a replica?
JOIN products always have a metallic label with JOIN trademark on. Also, they are accompanied by an authenticity certificate which you should always ask for along with the purchase of the product.
Can I buy a JOIN product in special dimensions or color?
Yes. Given that you the existing JOIN dimensions and colors do not fit you, you can get the result you wish for in collaboration with our designers.
What does the bedroom set include?
The bedroom set includes a bed, two bedside tables, a dressing table and mirror.
Can I buy just parts of the bedroom set or the dining room?
Yes, you can buy separately whichever piece of furniture of the bedroom or the dining room.
Where should I pay attention to, in order for me to sleep properly?
The bedroom must be comfortable regarding the dimensions and made of high quality materials, ecologic lacquers and adhesives (water-based varnishes & adhesives) and natural veneer (oak, walnut, cherry sheets etc.). The mattress must be placed on flexible boards (frames) and not on hard and rigid woods.
Is the mattress included in the price?
The mattress is a personal matter and it has to be tested before purchased, therefore it is not included in the price of the bedroom.
Will you piece together the JOIN furniture that I will buy? Will I be extra charged for this service?
JOIN furniture will be pieced together where you will indicate us without any extra charge.
How should I clean a JOIN furniture?
For the best care of wooden furniture, we suggest not to make use of the common cleaners. We recommend you the traditional cleaning method; a simple slightly wet fabric is more than enough.
There is no authorized JOIN store in my area. Where can I buy JOIN products from?
In case you live in an area where there is no authorized JOIN stores, you can address to the nearest furniture store and ask for information regarding the model you are interested in.
How long is the guarantee on Join products?
Join products come with a 5-year guarantee. Tapestry, leatherettes, upholstery, fabrics and leathers are not included in the guarantee. This guarantee applies under condition of proper use.
What do I have to do to use the guarantee on a Join product?
Together with the Join product you purchased you received a certificate of authenticity, on the back page of which you will find a unique code. Visit Join’s web page and navigate to “on line guarantee” through the menu. Fill out your data and press the “Send” button.